(1) All water and wastewater utilities may apply for miscellaneous service charges. These charges shall be included in each company’s tariff and include rates for initial connections, normal reconnections, violation reconnections, and premises visit charges.
(a) Initial connection charges are levied for service initiation at a location where service did not exist previously.
(b) Normal reconnection charges are levied for transfer of service to a new customer account at a previously served location, or reconnection of service subsequent to a customer requested disconnection.
(c) Violation reconnection is a charge that is levied prior to reconnection of an existing customer after discontinuance of service for cause according to subsection 25-30.320(2), F.A.C., including a delinquency in bill payment. Violation reconnection charges are at the tariffed rate for water and actual cost for wastewater.
(d) Premises Visit Charge is levied when a service representative visits a premises at the customer’s request for complaint resolution and the problem is found to be the customer’s responsibility.
(e) Premises Visit Charge (in lieu of disconnection) is levied when a service representative visits a premises for the purpose of discontinuing service for nonpayment of a due and collectible bill and does not discontinue service because the customer pays the service representative or otherwise makes satisfactory arrangements to pay the bill.
(2) A utility may request an additional charge (“after hours charge”) for overtime when the customer requests that the service be performed after normal hours. The after hours charge may be at the same rate specified for the existing charge during normal working hours. If the utility seeks a charge other than the normal working hours charge, the utility must file cost support.
Laws implemented by this Rule: Florida Statutes § 367.081, 367.121
This Rule authorized by: Florida Statutes § 350.127, 367.121
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