For the purpose of Chapter 25-4, F.A.C., the definitions of the following terms apply:

    (1) “Access Line” or “Subscriber Line” or “Subscriber Loop”. The circuit or channel between the demarcation point at the customer’s premises and the serving end or class 5 central office.

    (2) “Average Busy Season-Busy Hour Traffic.” The average traffic volume for the busy season busy hours.

    (3) “Billing Party.” Any entity that bills an end user on its own behalf or on behalf of an originating party.

    (4) “Busy Hour.” The continuous one-hour period of the day during which the greatest volume of traffic is handled in the office.

    (5) “Busy Season.” The calendar month or period of the year (preferably 30 days but not to exceed 60 days) during which the greatest volume of traffic is handled in the office.

    (6) “Call.” An attempted telephone message.

    (7) “Central Office.” A location where there is an assembly of equipment that establishes the connections between subscriber access lines, trunks, switched access circuits, private line facilities, and special access facilities with the rest of the telephone network.

    (8) “Commission.” The Florida Public Service Commission.

    (9) “Company,” “Telecommunications Company,” “Telephone Company,” or “Utility.” These terms may be used interchangeably herein and shall mean “telecommunications company” as defined in Section 364.02(14), F.S.

    (10) Competitive Local Exchange Telecommunications Company (CLEC).” Any company certificated by the commission to provide local exchange telecommunications services in Florida on or after July 1, 1995.

    (11) “Completed call.” A call which has been switched through an established path so that two-way conversation or data transmission is possible.

    (12) “Disconnect” or “Disconnection.” The dissociation or release of a circuit. In the case of a billable call, the end of the billable time for the call whether intentionally terminated or terminated due to a service interruption.

    (13) “Drop or Service Wire.” The connecting link that extends from the local distribution service terminal to the protector or telephone network interface device on the customer’s premises.

    (14) “Exchange.” The entire telephone plant and facilities used in providing telephone service to subscribers located in an exchange area. An exchange may include more than one central office unit.

    (15) “Exchange (Service) Area.” The territory of a local exchange company (LEC) within which local telephone service is furnished at the exchange rates applicable within that area.

    (16) “Extended Area Service.” A type of telephone service whereby subscribers of a given exchange or area may complete calls to, and receive messages from, one or more other exchanges or areas without toll charges, or complete calls to one or more other exchanges or areas without toll message charges.

    (17) “Foreign Exchange Service.” A classification of LEC exchange service furnished under tariff provisions whereby a subscriber may be provided telephone service from an exchange other than the one from which he would normally be served.

    (18) “Information Service.” Telephone calls made to 900 or 976 type services, but does not include Internet services.

    (19) “Intercept Service.” A service arrangement provided by the telecommunications company whereby calls placed to an unequipped non-working, disconnected, or discontinued telephone number are intercepted by operator, recorder, or audio response computer and the calling party informed that the called telephone number is not in service, has been disconnected, discontinued, or changed to another number, or that calls are received by another telephone. This service is also provided in certain central offices and switching centers to inform the calling party of conditions such as system blockages, inability of the system to complete a call as dialed, no such office code, and all circuits busy.

    (20) “Inter-office Call.” A telephone call originating in one central office but terminating in another central office, both of which are in the same designated exchange area.

    (21) “Interstate Toll Message.” Those toll messages that do not originate and terminate within the same state.

    (22) “Intertoll Trunk.” A line or circuit between two toll offices, two end offices, or between an end office and toll office, over which toll calls are passed.

    (23) “Intra-office Call.” A telephone call originating and terminating within the same central office.

    (24) Intrastate Interexchange Company (IXC).” Any entity that provides intrastate interexchange telecommunications services.

    (25) “Intrastate Toll Message.” Those toll messages which originate and terminate within the same state.

    (26) “Invalid Number.” A number comprised of an unassigned area code number or a non-working central office code (NXX).

    (27) “Large LEC.” A LEC certificated by the Commission prior to July 1, 1995, that had in excess of 100,000 access lines in service on July 1, 1995.

    (28) “Local Access and Transport Area (LATA)” or “Market Area.” A geographical area, which is loosely based on standard metropolitan statistical areas (SMSAs), within which a LEC may transport telecommunication signals.

    (29) “Local Exchange Telecommunications Company (LEC).” Any telecommunications company, certificated by the Commission prior to July 1, 1995, to provide local exchange telecommunications service.

    (30) “Local Provider (LP).” Any telecommunications company providing local telecommunications service, excluding pay telephone providers and call aggregators.

    (31) “Local Service Area” or “Local Calling Area.” The area within which telephone service is furnished subscribers under a specific schedule of rates and without toll charges. A LEC’s local service area may include one or more exchange areas or portions of exchange areas.

    (32) “Local Toll Provider (LTP).” Any entity providing intraLATA or intramarket area long distance telecommunications service.

    (33) “Main Station.” The principal telephone associated with each service to which a telephone number is assigned and which is connected to the central office equipment by a circuit or channel.

    (34) “Message.” A completed telephone call.

    (35) “Mileage Charge.” A tariff charge for circuits and channels connecting other services that are auxiliary to local exchange service such as off premises extensions, foreign exchange and foreign central office services, private line services, and tie lines.

    (36) New Construction.” New construction is the installation of facilities to serve unserved areas; new construction is not the rearrangement or repair of defective facilities to serve an existing area. Adding to or the rearrangement of existing facilities is not considered “new construction” unless an engineer work order is issued.

    (37) “Normal Working Days.” The normal working days for installation and construction shall be all days except Saturdays, Sundays, and holidays. The normal working days for repair service shall be all days except Sundays and holidays. Holidays shall be the days which are observed by each individual telephone company.

    (38) “Optional Calling Plan.” An optional service furnished under tariff provisions which recognizes the need of some subscribers for extended area calling without imposing the cost on the entire body of subscribers.

    (39) “Originating Party.” Any person, firm, corporation, or other entity, including a telecommunications company or a billing clearinghouse, that provides any telecommunications service or information service to a customer or bills a customer through a billing party, except the term “originating party” does not include any entity specifically exempted from the definition of “telecommunications company” as provided in Section 364.02(14)(a) through (f), F.S.

    (40) “Out of Service.” The inability, as reported by the customer, to complete either incoming or outgoing calls over the subscriber’s line. “Out of Service” shall not include:

    (a) Service difficulties such as slow dial tone, circuits busy, or other network or switching capacity shortages;

    (b) Interruptions caused by a negligent or willful act of the subscriber; and

    (c) Situations in which a company suspends or terminates service because of nonpayment of bills, unlawful or improper use of facilities or service, or any other reason set forth in approved tariffs or Commission rules.

    (41) “Outside Plant.” The telephone equipment and facilities installed on, along, or under streets, alleys, highways, or on private rights-of-way between the central office and subscribers’ locations or between central offices of the same or different exchanges.

    (42) “Pay Telephone Service Company.” Any telecommunications company that provides pay telephone service as defined in Section 364.3375, F.S.

    (43) “PC-Freeze.” (Preferred Carrier Freeze) A service offered that restricts the customer’s carrier selection until further notice from the customer.

    (44) ” Price regulated local exchange telecommunications company.” Any local exchange telecommunications company certificated by the Commission prior to July 1, 1995 that has elected to become subject to price regulation pursuant to Section 364.051, F.S.

    (45) “Provider.” Any entity providing telecommunication service, excluding pay telephone providers and call aggregators (i.e., local, local toll, and toll providers).

    (46) “Rate-of-return regulated local exchange telecommunications company.” Any local exchange telecommunications company certificated by the Commission prior to July 1, 1995 that has not elected to become subject to price regulation pursuant to Section 364.051, F.S.

    (47) “Service Objective.” A quality of service which is desirable to be achieved under normal conditions.

    (48) “Service Standard.” A level of service that a telecommunications company, under normal conditions, is expected to meet in its certificated territory as representative of adequate services.

    (49) “Small LEC.” A LEC certificated by the Commission prior to July 1, 1995, which had fewer than 100,000 access lines in service on July 1, 1995.

    (50) “Station.” A telephone instrument consisting of a transmitter, receiver, and associated apparatus so connected as to permit sending or receiving telephone messages.

    (51) “Subscriber” or “Customer.” These terms may be used interchangeably herein and shall mean any person, firm, partnership, corporation, municipality, cooperative organization, or governmental agency supplied with communication service by a telecommunications company.

    (52) “Subscriber Line.” or “Subscriber Loop.” See “Access Line.”

    (53) “Switching Center.” Location at which telephone traffic, either local or toll, is switched or connected from one circuit or line to another. A local switching center may be comprised of several central office units.

    (54) “Toll Connecting Trunk.” A trunk that connects a local central office with its toll operating office.

    (55) “Toll Message.” A completed telephone call between stations in different exchanges for which message toll charges are applicable.

    (56) “Toll Provider (TP).” Any entity providing interLATA long distance telecommunications service.

    (57) “Traffic Study.” The process of recording usage measurements which can be translated into required quantities of equipment.

    (58) “Trouble Report.” Any oral or written report from a subscriber or user of telephone service to the telephone company indicating improper function or defective conditions with respect to the operation of telephone facilities over which the telephone company has control.

    (59) “Trunk.” A communication channel between central office units or entities, or private branch exchanges.

    (60) “Valid Number.” A number for a specific telephone terminal in an assigned area code and working central office which is equipped to ring and connect a calling party to such terminal number.

Rulemaking Authority 350.127(2) FS. Law Implemented 364.01, 364.02, 364.32, 364.335, 364.337, 364.3375, 364.3376, 364.602, 364.603, 364.604 FS. History-Revised 12-1-68, Amended 3-31-76, Formerly 25-4.03, Amended 2-23-87, 3-4-92, 12-21-93, 3-10-96, 12-28-98, 7-5-00, 4-3-05, Repromulgated 5-8-05, Amended 11-20-08.