Terms Used In Michigan Laws 484.2305b

  • Exchange: means 1 or more contiguous central offices and all associated facilities within a geographical area in which basic local exchange service is offered by a provider. See Michigan Laws 484.2102
  • local exchange service: means the provision of an access line and usage within a local calling area for the transmission of high-quality 2-way interactive switched voice or data communication. See Michigan Laws 484.2102
  • provider: means a person that for compensation provides 1 or more telecommunication services. See Michigan Laws 484.2102
  • services: includes regulated and unregulated services offered to customers for the transmission of 2-way interactive communication and associated usage. See Michigan Laws 484.2102
  • state: when applied to the different parts of the United States, shall be construed to extend to and include the District of Columbia and the several territories belonging to the United States; and the words "United States" shall be construed to include the district and territories. See Michigan Laws 8.3o
  A provider of any telecommunication service shall do all of the following:
  (a) Upon request, provide each customer a clear and simple explanation of the terms and conditions of the services purchased by the customer including, but not limited to, a statement of all fees, charges, and taxes that will be included in the customer’s monthly bill.
  (b) The statement required under subdivision (a) shall include a good faith estimate by the provider of the actual monthly cost that the customer will be required to pay if the service is purchased.
  (c) Comply with all federal and state requirements regarding truth in billing, E 9-1-1 services, and basic local exchange service.
  (d) If E 9-1-1 service is not available to the customer, ensure that the customer has an alternative means to reach emergency service responders.