• (a) In resolving a complaint, the commissioner may conduct an informal conference or informal hearing or may require that the parties submit written statements or sworn affidavits.

  • Terms Used In Tennessee Code 45-1-304

    • Commissioner: means the commissioner of financial institutions. See Tennessee Code 45-1-103
    • Complaint: A written statement by the plaintiff stating the wrongs allegedly committed by the defendant.
    • Department: means the department of financial institutions. See Tennessee Code 45-1-103
    • Evidence: Information presented in testimony or in documents that is used to persuade the fact finder (judge or jury) to decide the case for one side or the other.
    • Person: means an individual, corporation, firm, trust, estate, partnership, joint venture, or association. See Tennessee Code 45-1-103
    • written: includes printing, typewriting, engraving, lithography, and any other mode of representing words and letters. See Tennessee Code 1-3-105

    (b) In addition, the commissioner may designate a qualified person, whether or not an employee of the department, to mediate or arbitrate the complaint.

  • (c) When the commissioner conducts an informal hearing or conference, the parties are not bound by the rules of procedure and evidence pertaining to contested cases.

  • (d) Upon reaching a decision, the commissioner shall notify the parties with a written award.