Delaware Code Title 24 Sec. 1226 – Duties and authority of the security alarm system administrator
(a) The Department of Safety and Homeland Security, or its designee, shall:
(1) Designate a manner, form and telephone number for the communication of security alarm system dispatch requests; and
(2) Establish a procedure to accept cancellation of security dispatch requests, which shall be used by the security alarm system administrator to enforce the provisions of this section.
Terms Used In Delaware Code Title 24 Sec. 1226
- Alarm: means a security alarm system signal that is created by the activation of a security alarm system. See Delaware Code Title 24 Sec. 1222
- Cancellation: means the process where response to a security alarm system dispatch request is terminated when a security alarm business for the security alarm system site notifies the responding law-enforcement agency, prior to arrival at the security alarm system site, that there is not an existing situation at the security alarm system site requiring law-enforcement authority response. See Delaware Code Title 24 Sec. 1222
- False alarm: means a security alarm system dispatch request to a law-enforcement authority, when no emergency of actual or threatened criminal activity requiring immediate response exists. See Delaware Code Title 24 Sec. 1222
- Holdup alarm: means a silent alarm signal generated by the manual activation of a device intended to signal a robbery in progress. See Delaware Code Title 24 Sec. 1222
- Law-enforcement authority: means any authorized representative of a law-enforcement agency. See Delaware Code Title 24 Sec. 1222
- Monitoring: means the process by which a security alarm business receives signals from a security alarm system and relays a security alarm system dispatch request for the purpose of summoning law enforcement to the security alarm system site. See Delaware Code Title 24 Sec. 1222
- Security alarm system: is a s defined in § 1201 of this title. See Delaware Code Title 24 Sec. 1222
- Security alarm system administrator: means a person designated by the State with authority to administer, control and review false alarm reduction efforts and administer the provisions of this section. See Delaware Code Title 24 Sec. 1222
- Security alarm system dispatch request: means a notification to a law-enforcement authority that a security alarm system, either manual or automatic, has been activated at a particular security alarm system site. See Delaware Code Title 24 Sec. 1222
- Security alarm system site: means a single fixed premises or location served by a security alarm system or systems. See Delaware Code Title 24 Sec. 1222
- Security alarm system user: means any person or entity, which has contracted for monitoring, repair, installation or maintenance services from a security alarm business for a security alarm system, or which owns or operates a security alarm system which is not monitored, maintained or repaired under contract. See Delaware Code Title 24 Sec. 1222
(b) The security alarm system administrator shall establish a procedure to record such information on security alarm system dispatch requests necessary to permit the security alarm system administrator to maintain records, including, but not limited to, the information listed below:
(1) Identification of the registration number for the security alarm system site;
(2) Identification of the security alarm system site;
(3) Date and time security alarm system dispatch request was received, including the name of the monitoring company and the monitoring operator name or number;
(4) Date and time of law-enforcement authority arrival at the security alarm system site;
(5) Zone and zone description, if available;
(6) Weather conditions;
(7) Name of security alarm system user‘s representative at the security alarm system site, if any;
(8) Identification of the responsible security alarm system installation company or monitoring company;
(9) If the law-enforcement authority was unable to locate the address of the security alarm system site; and,
(10) Cause of the alarm signal, if known.
(c) The security alarm system administrator shall establish a procedure for the notification of a false alarm to the security alarm system user. The notice shall include the following information:
(1) The date and time of law-enforcement authority response to the false alarm;
(2) A statement urging the security alarm system user to ensure that the security alarm system is properly operated, inspected and serviced in order to avoid false alarms and resulting fines.
(d) The security alarm system administrator may require a conference with a security alarm system user and the security alarm system installation company and/or monitoring company responsible for the repair or monitoring of the security alarm system to review the circumstances of each false alarm.
(e) The security alarm system administrator may require a security alarm system user to remove a holdup alarm that is a single action, nonrecessed button, if a false holdup alarm has occurred.