(a) The position of Student Loan Ombudsman is created within the Office of the Attorney General to provide timely assistance to student loan borrowers.
     (b) The Student Loan Ombudsman, in consultation with the Secretary, shall:

Terms Used In Illinois Compiled Statutes 110 ILCS 992/10-5

  • State: when applied to different parts of the United States, may be construed to include the District of Columbia and the several territories, and the words "United States" may be construed to include the said district and territories. See Illinois Compiled Statutes 5 ILCS 70/1.14

         (1) receive, review, and attempt to resolve any
    
complaints from student loan borrowers, including, but not limited to, attempts to resolve complaints in collaboration with institutions of higher education, student loan servicers, and any other participants in student loan lending;
        (2) compile and analyze data on student loan borrower
    
complaints;
        (3) assist student loan borrowers to understand their
    
rights and responsibilities under the terms of student education loans;
        (4) provide information to the public, agencies,
    
legislators, and others regarding the problems and concerns of student loan borrowers and make recommendations for resolving those problems and concerns;
        (5) analyze and monitor the development and
    
implementation of federal, State, and local laws, regulations, and policies relating to student loan borrowers and recommend any changes the Student Loan Ombudsman deems necessary;
        (6) review the complete student education loan
    
history for any student loan borrower who has provided written consent for such review;
        (7) disseminate information concerning the
    
availability of the Student Loan Ombudsman to assist student loan borrowers and potential student loan borrowers, as well as public institutions of higher education, student loan servicers, and any other participant in student education loan lending, with any student loan servicing concerns; and
        (8) take any other actions necessary to fulfill the
    
duties of the Student Loan Ombudsman as set forth in this subsection.
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