Ohio Code 1332.26 – Political subdivision authority – complaints – standards
(A) No political subdivision shall require a video service provider to obtain from it any authority to provide video service within its boundaries.
Terms Used In Ohio Code 1332.26
- anything of value: includes :
(A) Money, bank bills or notes, United States treasury notes, and other bills, bonds, or notes issued by lawful authority and intended to pass and circulate as money;
(B) Goods and chattels;
(C) Promissory notes, bills of exchange, orders, drafts, warrants, checks, or bonds given for the payment of money;
(D) Receipts given for the payment of money or other property;
(E) Rights in action;
(F) Things which savor of the realty and are, at the time they are taken, a part of the freehold, whether they are of the substance or produce thereof or affixed thereto, although there may be no interval between the severing and taking away;
(G) Any interest in realty, including fee simple and partial interests, present and future, contingent or vested interests, beneficial interests, leasehold interests, and any other interest in realty;
(H) Any promise of future employment;
(I) Every other thing of value. See Ohio Code 1.03
- Complaint: A written statement by the plaintiff stating the wrongs allegedly committed by the defendant.
- Corporation: A legal entity owned by the holders of shares of stock that have been issued, and that can own, receive, and transfer property, and carry on business in its own name.
- Fraud: Intentional deception resulting in injury to another.
(B) Except as authorized under division (C) of this section and under sections 1332.30 and 1332.32 of the Revised Code, no political subdivision shall request anything of value from a video service provider for providing video service; impose any fee, license, or gross receipt tax on the provision of video service by such a provider; or impose any franchise or other requirement on the provision of video service by a video service provider, including, but not limited to, any provision regulating rates charged by a video service provider or establishing any build-out requirement or requirement to deploy any facility or equipment.
(C) When requested to do so, a video service provider shall assist a municipal corporation or township in addressing video service subscriber complaints, in a manner consistent with the provider’s complaint handling process set forth in its application pursuant to division (A)(7) of section 1332.24 of the Revised Code. Nothing in sections 1332.21 to 1332.34 of the Revised Code affects any authority granted under sections 1345.01 to 1345.13 of the Revised Code.
(D) A video service provider shall meet all of the following customer service standards:
(1) The provider shall restore video service within seventy-two hours after a subscriber reports a service interruption or other problem if the cause was not a natural disaster.
(2) Upon a report by a subscriber of a service interruption and if the interruption is caused by the video service provider and lasts for more than fours hours in a given day, the provider shall give the subscriber a credit in the amount of the cost of each such day’s video service as would be billed to the subscriber.
(3) Upon a report by a subscriber of a service interruption and if the interruption is not caused by the video service provider and lasts for more than twenty-four consecutive hours, the provider shall give the subscriber, for each hour of service interruption, a credit in the amount of the cost of per hour video service as would be billed to the subscriber.
(4) The provider shall give a subscriber at least thirty days’ advance, written notice before removing a channel from the provider’s video service, but no such notice is required if the provider must remove the channel because of circumstances beyond its control.
(5) The provider shall give a subscriber at least ten days’ advance, written notice of a disconnection of all or part of the subscriber’s video service, except if any of the following apply:
(a) Disconnection has been requested by the subscriber.
(b) Disconnection is necessary to prevent theft of video service.
(c) Disconnection is necessary to prevent the use of video service through fraud.
(d) Disconnection is necessary to reduce or prevent signal leakage as described in 47 C.F.R. § 76.611.
(6) The provider shall not establish a due date earlier than fourteen days after a video service bill is issued.
(7) The provider shall not disconnect all or part of a subscriber’s video service for failure of the subscriber to pay any amount of its video service bill, until the amount is at least fourteen days past due.
(8) The provider shall give a subscriber at least thirty days’ advance, written notice before instituting an increase in video service rates.