Oregon Statutes 759.730 – Unauthorized changes in telecommunications carriers (slamming); rules
(1) The Public Utility Commission may by rule assume primary responsibility for resolving consumer complaints relating to changes in a consumer’s telecommunications carrier, as defined in ORS § 759.400, in violation of federal laws, federal regulations or Federal Communications Commission orders.
Terms Used In Oregon Statutes 759.730
- Complaint: A written statement by the plaintiff stating the wrongs allegedly committed by the defendant.
- Telecommunications: means the transmission of information chosen by a person, between or among points specified by the person, without change in the form or content of the information sent or received. See Oregon Statutes 759.005
(2) If the Public Utility Commission assumes primary responsibility for resolving consumer complaints relating to changes in a consumer’s telecommunications carrier under this section, the commission shall by rule:
(a) Establish a complaint process for consumers who have had changes in telecommunications carriers;
(b) Establish a process for investigating complaints under this section; and
(c) Establish appropriate remedies for consumers who have had changes in telecommunications carriers in violation of federal laws, federal regulations or Federal Communications Commission orders.
(3) Rules adopted by the Public Utility Commission under this section must be consistent with federal laws, federal regulations and Federal Communications Commission orders relating to resolution of consumer complaints arising out of changes in telecommunications carriers, and may not impose more stringent conditions or penalties for changes in telecommunications carriers than the conditions and penalties imposed by federal laws, federal regulations or Federal Communications Commission orders for changes in telecommunications carriers.
(4) The Public Utility Commission may not adopt rules under this section that are applicable to radio common carriers.
(5) Nothing in this section affects the ability of the Attorney General to seek remedies under ORS § 336.184 and 646.605 to 646.652 to the extent that an unauthorized change in telecommunications carriers constitutes an unlawful practice under ORS § 336.184 and 646.605 to 646.652. [2003 c.642 § 2]
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