(1) No act or omission related to the dispatching decisions of any crisis call center staff or designated 988 contact hub staff with endorsed mobile rapid response crisis team and community-based crisis team dispatching responsibilities done or omitted in good faith within the scope of the individual’s employment responsibilities with the crisis call center or designated 988 contact hub and in accordance with dispatching procedures adopted both by the behavioral health administrative services organization and the crisis call center or the designated 988 contact hub and approved by the authority shall impose liability upon:

Terms Used In Washington Code 71.24.907

  • Authority: means the Washington state health care authority. See Washington Code 71.24.025
  • Behavioral health administrative services organization: means an entity contracted with the authority to administer behavioral health services and programs under RCW 71. See Washington Code 71.24.025
  • Community-based crisis team: means a team that is part of an emergency medical services agency, a fire service agency, a public health agency, a medical facility, a nonprofit crisis response provider, or a city or county government entity, other than a law enforcement agency, that provides the on-site community-based interventions of a mobile rapid response crisis team for individuals who are experiencing a behavioral health crisis. See Washington Code 71.24.025
  • Mobile rapid response crisis team: means a team that provides professional on-site community-based intervention such as outreach, de-escalation, stabilization, resource connection, and follow-up support for individuals who are experiencing a behavioral health crisis, that shall include certified peer counselors as a best practice to the extent practicable based on workforce availability, and that meets standards for response times established by the authority. See Washington Code 71.24.025
(a) The clinical staff of the crisis call center or designated 988 contact hub or their clinical supervisors;
(b) The crisis call center or designated 988 contact hub or its officers, staff, or employees;
(c) Any member of a mobile rapid response crisis team or community-based crisis team endorsed under RCW 71.24.903;
(d) The certified public safety telecommunicator or the certified public safety telecommunicator’s supervisor; or
(e) The public safety answering point or its officers, staff, or employees.
(2) This section shall not apply to any act or omission which constitutes either gross negligence or willful or wanton misconduct.