West Virginia Code 24D-1-16 – Credit or refund for interrupted service
Current as of: 2023 | Check for updates
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(a) If cable service to a subscriber is interrupted for more than twenty-four continuous hours, such subscriber shall, upon request, receive a credit or refund from the cable operator in an amount that represents the proportionate share of such service not received in a billing period, provided such interruption is not caused by the subscriber.
Terms Used In West Virginia Code 24D-1-16
- Cable operator: means any person or group of persons: (A) Who provides cable service over a cable system and directly or through one or more affiliates owns a significant interest in the cable system. See West Virginia Code 24D-1-2
- Cable service: means : (A) The one-way transmission to subscribers of video programming or other programming service. See West Virginia Code 24D-1-2
(b) The commission may promulgate rules establishing a viewing time reliability standard for cable operators and requiring such companies to file with the commission information on service interruptions not caused by subscribers.