(a) The office shall comply with federal and state laws related to program and facility accessibility.
(b) The office shall prepare and maintain a written plan that describes how a person who does not speak English may be provided reasonable access to the office’s programs and services.

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Terms Used In Texas Utilities Code 13.062

  • Person: includes corporation, organization, government or governmental subdivision or agency, business trust, estate, trust, partnership, association, and any other legal entity. See Texas Government Code 311.005
  • Written: includes any representation of words, letters, symbols, or figures. See Texas Government Code 311.005