Kentucky Statutes 334A.207 – Client’s right to cancel — Procedure
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(1) The client in a hearing instrument purchase has the right to cancel the purchase for any reason at any time prior to midnight of the thirtieth calendar day after actual receipt of the hearing instrument.
(2) Cancellation occurs when the client gives written notice of cancellation to the seller at the address stated in the notice and statement of the client’s right to cancel as provided in subsection (5) of this section.
(3) Notice of cancellation, if given by mail, is given when it is deposited in the mail properly addressed and postage prepaid.
(4) Notice of cancellation given by the client need not take a particular form and is sufficient if it indicates in writing the intention of the client not to be bound by the hearing instrument sale.
(5) In the sale of a hearing instrument, the seller shall present to each client, at the time the client assumes any financial obligation regarding the purchase of a hearing instrument, a written notice and statement of the client’s right to cancel which shall:
(a) Appear under the conspicuous caption, “CLIENT’S RIGHT TO CANCEL WITHIN 30 DAYS”; and
(b) Contain the following specific statement in all capital letters in no smaller type than the largest used in the body copy portion of the written agreement, offer to purchase, or receipt: “THE CLIENT HAS THE RIGHT TO CANCEL THIS PURCHASE FOR ANY REASON AT ANY TIME PRIOR TO MIDNIGHT OF THE 30TH CALENDAR DAY AFTER ACTUAL RECEIPT OF THE HEARING INSTRUMENT(S). YOU MAY CANCEL THE PURCHASE BY NOTIFYING THE SELLER THAT YOU DO NOT WANT THE HEARING INSTRUMENT(S) BY MAILING A NOTICE BEFORE
……………. TO THE SELLER AT: …………… UPON CANCELLATION, THE SELLER MAY KEEP UP TO 10% OF THE SELLING PRICE.”
(6) The seller shall enter on the notice and statement presented under subsection (5) of this section the:
(a) Date which is thirty (30) calendar days after the client receives the hearing instrument;
(b) Seller’s full name and address; and
(c) Cancellation charges allowed by this section.
(7) Until the seller has complied with this section, the client may cancel the purchase by notifying the seller in any manner and by any means of his or her intention to cancel.
(8) Within fifteen (15) days after the return of the hearing instrument and any other goods or property delivered by the seller pursuant to the sale by the client, the seller shall tender to the client any payments made by the client, less any amount retained by the seller to repair damage to the hearing instrument due to a lack of reasonable care of the hearing instrument purchased, and terminate all financial obligations created in connection with the purchase of the canceled hearing instrument or
instruments by the client.
(9) If payment by the client includes any goods or property traded in, the goods or property shall be tendered to the client in substantially as good condition as when they were received by the seller. If the seller fails to tender the goods or property as provided by this subsection, the client may elect to recover an amount equal to the trade-in allowance for the goods or property.
(10) This section shall not apply to a sale of a hearing instrument that replaces a damaged or unworkable hearing instrument when the replacement hearing instrument is identical to the damaged or unworkable hearing instrument.
(11) Until the seller has complied with this section, the client may retain possession of all goods or property delivered to him or her by the seller and has a lien on the goods or property in his or her possession or control for any recovery to which he or she is entitled.
(12) The client shall take reasonable care of the goods, as defined by the board through the promulgation of administrative regulations, in his or her possession before cancellation and for a reasonable time thereafter until delivered to the seller.
(13) Any waiver by the client of rights provided in this section shall be void and shall not operate to relieve the seller of any obligation placed upon him or her by this section.
(14) Nothing in this section shall in any way limit the right to cancel home solicitation sales pursuant to KRS § 367.410 to KRS § 367.460.
Effective: July 14, 2022
History: Created 2022 Ky. Acts ch. 46, sec. 6, effective July 14, 2022.
(2) Cancellation occurs when the client gives written notice of cancellation to the seller at the address stated in the notice and statement of the client’s right to cancel as provided in subsection (5) of this section.
Terms Used In Kentucky Statutes 334A.207
- Board: means the Kentucky Board of Speech-Language Pathology and Audiology. See Kentucky Statutes 334A.020
- Lien: A claim against real or personal property in satisfaction of a debt.
- Obligation: An order placed, contract awarded, service received, or similar transaction during a given period that will require payments during the same or a future period.
(3) Notice of cancellation, if given by mail, is given when it is deposited in the mail properly addressed and postage prepaid.
(4) Notice of cancellation given by the client need not take a particular form and is sufficient if it indicates in writing the intention of the client not to be bound by the hearing instrument sale.
(5) In the sale of a hearing instrument, the seller shall present to each client, at the time the client assumes any financial obligation regarding the purchase of a hearing instrument, a written notice and statement of the client’s right to cancel which shall:
(a) Appear under the conspicuous caption, “CLIENT’S RIGHT TO CANCEL WITHIN 30 DAYS”; and
(b) Contain the following specific statement in all capital letters in no smaller type than the largest used in the body copy portion of the written agreement, offer to purchase, or receipt: “THE CLIENT HAS THE RIGHT TO CANCEL THIS PURCHASE FOR ANY REASON AT ANY TIME PRIOR TO MIDNIGHT OF THE 30TH CALENDAR DAY AFTER ACTUAL RECEIPT OF THE HEARING INSTRUMENT(S). YOU MAY CANCEL THE PURCHASE BY NOTIFYING THE SELLER THAT YOU DO NOT WANT THE HEARING INSTRUMENT(S) BY MAILING A NOTICE BEFORE
……………. TO THE SELLER AT: …………… UPON CANCELLATION, THE SELLER MAY KEEP UP TO 10% OF THE SELLING PRICE.”
(6) The seller shall enter on the notice and statement presented under subsection (5) of this section the:
(a) Date which is thirty (30) calendar days after the client receives the hearing instrument;
(b) Seller’s full name and address; and
(c) Cancellation charges allowed by this section.
(7) Until the seller has complied with this section, the client may cancel the purchase by notifying the seller in any manner and by any means of his or her intention to cancel.
(8) Within fifteen (15) days after the return of the hearing instrument and any other goods or property delivered by the seller pursuant to the sale by the client, the seller shall tender to the client any payments made by the client, less any amount retained by the seller to repair damage to the hearing instrument due to a lack of reasonable care of the hearing instrument purchased, and terminate all financial obligations created in connection with the purchase of the canceled hearing instrument or
instruments by the client.
(9) If payment by the client includes any goods or property traded in, the goods or property shall be tendered to the client in substantially as good condition as when they were received by the seller. If the seller fails to tender the goods or property as provided by this subsection, the client may elect to recover an amount equal to the trade-in allowance for the goods or property.
(10) This section shall not apply to a sale of a hearing instrument that replaces a damaged or unworkable hearing instrument when the replacement hearing instrument is identical to the damaged or unworkable hearing instrument.
(11) Until the seller has complied with this section, the client may retain possession of all goods or property delivered to him or her by the seller and has a lien on the goods or property in his or her possession or control for any recovery to which he or she is entitled.
(12) The client shall take reasonable care of the goods, as defined by the board through the promulgation of administrative regulations, in his or her possession before cancellation and for a reasonable time thereafter until delivered to the seller.
(13) Any waiver by the client of rights provided in this section shall be void and shall not operate to relieve the seller of any obligation placed upon him or her by this section.
(14) Nothing in this section shall in any way limit the right to cancel home solicitation sales pursuant to KRS § 367.410 to KRS § 367.460.
Effective: July 14, 2022
History: Created 2022 Ky. Acts ch. 46, sec. 6, effective July 14, 2022.