Louisiana Revised Statutes 48:2198 – A. The company shall implement a zero tolerance policy regarding a driver’s activities while accessing the company’s digital network. The zero tolerance policy shall address the use
Terms Used In Louisiana Revised Statutes 48:2198
- company: means a person, whether natural or juridical, that uses a digital network to connect transportation network company riders to transportation network company drivers who provide prearranged rides, or a person, whether natural or juridical, that provides a technology platform to a transportation network company rider that enables the transportation network company rider to schedule an intrastate prearranged ride. See Louisiana Revised Statutes 48:2191
- Complaint: A written statement by the plaintiff stating the wrongs allegedly committed by the defendant.
- Digital network: means any online-enabled application, software, website, or system offered or utilized by a transportation network company that enables the prearrangement of rides with transportation network company drivers. See Louisiana Revised Statutes 48:2191
- driver: means a person who receives connections to potential passengers and related services from a transportation network company in exchange for payment of a fee to the transportation network company, and who uses a personal vehicle to offer or provide a prearranged ride to persons upon connection through a digital network controlled by a transportation network company in return for compensation or payment of a fee. See Louisiana Revised Statutes 48:2191
- Prearranged ride: means the provision of transportation by a driver to a rider that commences when a driver accepts a ride requested by a person through a digital network controlled by a transportation network company, continues during the driver transporting a requesting rider, and ends when the last requesting rider departs from the personal vehicle. See Louisiana Revised Statutes 48:2191
- rider: means a person who uses a transportation network company's digital network to connect with a transportation network driver who provides intrastate prearranged rides to the rider in the driver's personal vehicle between points chosen by the rider. See Louisiana Revised Statutes 48:2191
A. The company shall implement a zero tolerance policy regarding a driver‘s activities while accessing the company’s digital network. The zero tolerance policy shall address the use of drugs or alcohol while a driver is providing prearranged rides or is logged into the company’s digital network, regardless of whether the driver is providing prearranged rides. The company shall provide notice of this policy on its website as well as procedures to report a complaint about a driver with whom a rider was matched and whom the rider reasonably suspects was under the influence of drugs or alcohol during the course of the prearranged ride.
B. Upon receipt of a rider’s complaint alleging a violation of the zero tolerance policy, the company shall suspend the alleged driver’s ability to accept trip requests through the company’s digital network immediately and shall conduct an investigation into the reported incident. The suspension shall last the duration of the investigation.
C. The company shall maintain records relevant to the enforcement of this requirement for a period of at least two years from the date that a rider’s complaint is received by the company.
Acts 2019, No. 286, §2, eff. July 1, 2019.