In any civil action arising from any act or omission by the defendant in the performance of any lawful and prescribed actions pertaining to the defendant’s assigned job duties as a 911 or public safety telecommunicator or dispatcher at a primary public safety answering point as defined in N.C. Gen. Stat. § 62A-40(18) or at any public safety agency to which 911 calls are transferred from a primary PSAP as defined in N.C. Gen. Stat. § 62A-40(16) for dispatch of appropriate public safety agencies, the plaintiff‘s burden of proof shall be by clear and convincing evidence. ?(2015-71, s. 1.)