The department shall develop and maintain a business plan. The business plan must:

Terms Used In North Dakota Code 54-59-06

  • Organization: includes a foreign or domestic association, business trust, corporation, enterprise, estate, joint venture, limited liability company, limited liability partnership, limited partnership, partnership, trust, or any legal or commercial entity. See North Dakota Code 1-01-49
  • State: when applied to the different parts of the United States, includes the District of Columbia and the territories. See North Dakota Code 1-01-49

1.    Define the department’s overall organization, mission, and delivery of services.

2.    Define the department’s short-term and long-term goals and objectives based on customer needs.

3.    Outline the strategies and activities necessary to meet the goals and objectives of the department while improving the efficiency of the department and improving service to customers.

4.    Define rates and funding mechanisms necessary to finance the proposed activities of the department.

5.    Define a method for evaluating progress toward the goals outlined in the business plan.

6.    Determine the specific strategies and processes to ensure that agencies share information, systems, and the statewide network.

7.    Address the processes that will be put in place to ensure that the department exercises its powers and duties with minimal delay, cost, and procedural burden to an entity receiving services from the department; to ensure that the department provides prompt, high-quality services to an entity receiving services from the department; to ensure that an entity receiving services from the department is aware of the technology available and to ensure training on its use; and to foster information technology innovation by state entities.