The little state houses shall:

(1)  Hear complaints from individual citizens and entertain suggestions for improving functions of government;

(2)  Work to remedy complaints and to implement suggestions, where feasible;

(3)  Provide information and direct citizens to the appropriate governmental agency or department;

(4)  Where appropriate, point out shortcomings in governmental operations to the attention of the governor and state departments or agencies; and

(5)  Compile a list of complaints handled, suggestions received, and other services rendered into an annual report to be presented to the general assembly.