Texas Government Code 2105.104 – Use of Complaints; Annual Summary
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(a) An agency shall use the complaint system to monitor and ensure compliance with applicable federal and state law.
(b) An agency shall consider the history of complaints regarding a provider in determining whether to renew a contract or subgrant for the use of block grant funds by the provider.
Terms Used In Texas Government Code 2105.104
- Complaint: A written statement by the plaintiff stating the wrongs allegedly committed by the defendant.
- Contract: A legal written agreement that becomes binding when signed.
(c) An agency shall summarize annually the types of complaints received by the agency.