Texas Human Resources Code 203.0101 – Statistical Analysis of Complaints
(a) The department shall make available on the department’s Internet website a statistical analysis of the complaints received against certified officers by the department.
(b) The complaint analysis under this section must include aggregate information on the number, source, type, and disposition of complaints received against certified officers during the preceding fiscal year and include the following information:
(1) the number of certified officers by certification type;
(2) the number of complaints against certified officers by certification type;
(3) the number of complaints resolved and the manner of resolution, including:
(A) the total number of agreed, default, and board orders entered;
(B) the total number of cases referred for contested case hearings by the State Office of Administrative Hearings;
(C) the total number of contested cases heard by the State Office of Administrative Hearings; and
(D) the total number of contested cases that were appealed to a district court;
(4) the average number of days required to resolve a complaint;
(5) a detailed analysis of the resolution for each closed complaint, by the nature of the alleged violation; and
(6) a detailed analysis of each closed complaint, by source.
Terms Used In Texas Human Resources Code 203.0101
- Complaint: A written statement by the plaintiff stating the wrongs allegedly committed by the defendant.
- Fiscal year: The fiscal year is the accounting period for the government. For the federal government, this begins on October 1 and ends on September 30. The fiscal year is designated by the calendar year in which it ends; for example, fiscal year 2006 begins on October 1, 2005 and ends on September 30, 2006.