4. a. Each crisis hotline center that has contracted with the Department of Human Services pursuant to subsection a. of section 2 of this act shall submit a monthly report to the Department of Human Services identifying, for the preceding month: the number of 9-8-8 calls received; the number of calls made directly to the 9-8-8 number and the number of calls that were transferred or referred from a 9-1-1 call center; the number of mobile crisis response teams dispatched; the number of referrals made to services and the types of services for which referrals were made; the number and type of follow-up services provided or facilitated and coordinated by the crisis hotline center; the number of calls that did not result in a referral, follow-up service, or dispatch of a mobile crisis response team; to the extent possible, information regarding the nature of the calls that did not result in a referral, follow-up service, or dispatch of a mobile crisis response team; and any other information as shall be required by the Commissioner of Human Services.

b. Each mobile crisis response team shall submit a monthly report to the Department of Human Services identifying, for the preceding month: the number of dispatch calls the team received; the number of dispatch calls the team responded to; the number of dispatch calls that included a response by emergency medical services providers, law enforcement, or both; the proportion of total services that were provided in person, via telephone, via video call, and via other means; the number of mobile crisis responses that resulted in referrals for services and the types of services that were referred; the number of responses that did not result in a referral or follow-up service; to the extent possible, information regarding the nature of the mobile crisis responses that did and did not result in a referral or follow-up service; and any other information as shall be required by the Commissioner of Human Services.

c. The Commissioner of Human Services shall designate the form and manner by which the reports required under subsections a. and b. of this section shall be submitted.

d. Commencing 24 months after the effective date of this act, and annually thereafter, the Commissioner of Human Services shall prepare and submit to the Governor and, pursuant to section 2 of P.L.1991, c.164 (C. 52:14-19.1), to the Legislature, a report concerning the Statewide behavioral health crisis system of care, including, for the preceding year: the total number of calls received by crisis hotline centers that have contracted with the Department of Human Services pursuant to subsection a. of section 2 of this act, including the number of direct 9-8-8 calls and the number of calls referred from a 9-1-1 call center; the total number of mobile crisis response teams dispatched; the number of crisis interventions that involved emergency medical services, law enforcement, or both; the proportion of total mobile crisis response services that were provided in person, via telephone, via video call, and via other means; the number of referrals made to services, including the number of referrals made to each type of service; the nature of behavioral health crisis stabilization services provided and an analysis of the effects of providing behavioral health crisis stabilization services in lieu of a response by law enforcement or services provided through a hospital emergency department or other medical care provider; the nature of follow-up services provided and an analysis of the effects of providing follow-up services; program operating costs of the Statewide behavioral health crisis system of care; the commissioner’s assessment of the benefits and limitations of the Statewide behavioral health crisis system of care and the commissioner’s recommendations for legislative or administrative action to support and improve the Statewide behavioral health crisis system of care; and any other information the commissioner deems necessary and appropriate.

L.2022, c.35, s.4.