A. A health care insurer is liable for any damages caused to the insurer’s enrollee by the insurer’s delay in authorizing or failure to authorize a request for medically necessary health care services covered under the health care plan or by the insurer’s denial of payment of benefits covered under the health care plan if both:

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1. The health care insurer delayed authorizing or failed to authorize the requested health care services or denied payment of the covered benefits without a reasonable basis for that action.

2. The health care insurer knew that it acted without a reasonable basis or failed to perform an investigation or evaluation adequate to determine whether its action was supported by a reasonable basis.

B. A health care insurer:

1. Is liable under this section if the insurer’s conduct was a cause of the enrollee’s damages and if the damages would not have occurred without that conduct.

2. Is not liable under this section if the insurer’s conduct under this section was inadvertent or unintentional.