The Department shall:
         1. establish an administrative office in Springfield
    
and a branch thereof in Chicago;
        2. establish such field offices as it shall find
    
necessary to enable it to perform its duties; and
        3. maintain case files containing records of services
    
rendered to each applicant, service progress, and a follow-up system to facilitate the completion of each request.
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 20 ILCS 2805 Contents