Illinois Compiled Statutes 5 ILCS 308/5 – Legislative findings
Current as of: 2024 | Check for updates
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The General Assembly finds that:
(1) the people of this State, from time to time,
(1) the people of this State, from time to time,
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need contact with State agencies because of problems or concerns;
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(2) often when a person calls a State agency that
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person needs to talk to an individual, and it is not necessarily convenient or practical for that person to leave a message or to follow an automated menu;
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(3) the purpose of State agencies is to serve the
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people of this State in a manner that is as accessible, efficient, and responsive as possible;
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(4) when a person calls a State agency and receives
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an automated operator or an automated menu instead of a live operator, often that person is not able to adequately receive assistance or services; and
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(5) the number of people calling a State agency and
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not getting the assistance or services that they are entitled to because the State agency does not have a live operator answering incoming phone calls grows by the day.
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Terms Used In Illinois Compiled Statutes 5 ILCS 308/5
- individual: shall include every infant member of the species homo sapiens who is born alive at any stage of development. See Illinois Compiled Statutes 5 ILCS 70/1.36
- State: when applied to different parts of the United States, may be construed to include the District of Columbia and the several territories, and the words "United States" may be construed to include the said district and territories. See Illinois Compiled Statutes 5 ILCS 70/1.14