Terms Used In Indiana Code 27-8-28-12

  • commissioner: refers to the insurance commissioner appointed under IC 27-1-1-2. See Indiana Code 27-8-28-2
  • grievance: means any dissatisfaction expressed by or on behalf of a covered individual regarding:

    Indiana Code 27-8-28-6

  • grievance procedure: means a written procedure established and maintained by an insurer for filing, investigating, and resolving grievances and appeals. See Indiana Code 27-8-28-7
  • insurer: means any person who delivers or issues for delivery an accident and sickness insurance policy or certificate in Indiana. See Indiana Code 27-8-28-9
   Sec. 12. An insurer shall maintain all grievance records received by the insurer after the most recent examination of the insurer’s grievance procedure by the commissioner.

As added by P.L.66-2001, SEC.2 and P.L.203-2001, SEC.13.