Sec. 15. (a) An insurer shall establish procedures to assist covered individuals in filing grievances.

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Terms Used In Indiana Code 27-8-28-15

  • covered individual: means an individual who is covered under an accident and sickness insurance policy. See Indiana Code 27-8-28-3
  • grievance: means any dissatisfaction expressed by or on behalf of a covered individual regarding:

    Indiana Code 27-8-28-6

  • insurer: means any person who delivers or issues for delivery an accident and sickness insurance policy or certificate in Indiana. See Indiana Code 27-8-28-9
     (b) A covered individual may designate a representative to file a grievance for the covered individual and to represent the covered individual in a grievance under this chapter.

As added by P.L.66-2001, SEC.2 and P.L.203-2001, SEC.13.

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