Sec. 28. (a) The commission shall adopt rules to govern the relations between corporations and any or all classes of their customers. Those rules shall cover the following subjects:

(1) Extension of service.

Terms Used In Indiana Code 8-1-13-28

  • commission: refers to the Indiana utility regulatory commission. See Indiana Code 8-1-1-1
  • Complaint: A written statement by the plaintiff stating the wrongs allegedly committed by the defendant.
(2) Extension of credit.

(3) Deposits, including interest.

(4) Billing procedures.

(5) Termination of service.

(6) Complaints.

(7) Information and notice to customers of their rights under the rules.

     (b) The commission may investigate and enter orders on complaints filed by individual customers arising under this section. The commission may establish an appeals division to act on its own behalf regarding individual customer complaints. The decision of the division is binding on all parties to the complaint. The commission shall review decisions of the appeals division upon timely request by an affected party.

     (c) This section does not invalidate any rule adopted by the commission before September 1, 1987, to govern the relations between corporations and their customers if the rule is consistent with this section.

As added by P.L.121-1987, SEC.5.

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