“Dwelling” means an individual residence, including a mobile home or trailer, or a room or combination of rooms, with facilities for living for a single household.

     (b) A utility, including a municipally owned utility, that provides energy or fuel to an occupied dwelling may not, during the heating season, terminate service to the dwelling because of the failure of the customer to pay his energy or fuel bills until fourteen (14) days after it serves notice upon the customer of its intent to terminate service.

     (c) A notice served under this section must be in language that is clear, concise, and easily understandable to a layman. It must, in separately numbered paragraphs:

(1) indicate the date on which service will be terminated;

(2) state the reason and factual basis for the termination of service;

(3) list the telephone number of the utility office that the customer may call during regular business hours in order to question the proposed termination of service or to seek information concerning his rights; and

(4) state that the customer may refer to the pamphlet furnished to him under 170 IAC 4-1-18 for information as to his rights.

     (d) Service of a notice under this section must be by:

(1) mail addressed to the customer; or

(2) personal delivery to the customer or to a responsible member of his household;

at the address listed for the customer in the records of the utility.

     (e) No notice may be served under this section before the date on which the customer’s account becomes delinquent.

As added by P.L.43-1983, SEC.11.