(a)  Any person within the scope of his or her employment at a program or in his or her professional capacity who has knowledge of, or reasonable cause to believe, that a participant in a program has been abused, mistreated, or neglected shall make, within twenty-four (24) hours or by the end of the next business day, a written report to the director of the department of behavioral healthcare, developmental disabilities and hospitals, or his or her designee. The report shall contain:

(1)  The name, address, telephone number, occupation, and employer’s address and the phone number of the person reporting;

(2)  The name and address of the participant who is believed to be the victim of the abuse, mistreatment, or neglect;

(3)  The details, observations, and beliefs concerning the incident(s);

(4)  Any statements regarding the incident made by the participant and to whom they were made;

(5)  The date, time, and place of the incident;

(6)  The name of any individual(s) believed to have knowledge of the incident; and

(7)  The name of any individual(s) believed to have been responsible for the incident.

(b)  In addition to those persons required to report pursuant to this section, any other person may make a report if that person has reasonable cause to believe that a participant has been abused, mistreated, or neglected.