(a) A center shall:
(1) receive, review, and track department reports relating to the suspected abuse or neglect of a child or the death of a child from abuse or neglect to ensure a consistent, comprehensive approach to all cases that meet the criteria outlined in the multidisciplinary team working protocol adopted under § 264.4031;
(2) coordinate the activities of participating agencies relating to abuse and neglect investigations and delivery of services to alleged abuse and neglect victims and their families;
(3) facilitate assessment of alleged abuse or neglect victims and their families to determine their need for services relating to the investigation of abuse or neglect and provide needed services; and
(4) comply with the standards adopted under § 264.409(c).
(b) A center shall provide:
(1) facilitation of a multidisciplinary team response to abuse or neglect allegations;
(2) a formal process that requires the multidisciplinary team to routinely discuss and share information regarding investigations, case status, and services needed by children and families;
(3) a system to monitor the progress and track the outcome of each case;
(4) a child-focused setting that is comfortable, private, and physically and psychologically safe for diverse populations at which a multidisciplinary team can meet to facilitate the efficient and appropriate disposition of abuse and neglect cases through the civil and criminal justice systems;
(5) culturally competent services for children and families throughout the duration of a case;
(6) victim support and advocacy services for children and families;
(7) forensic interviews that are conducted in a neutral, fact-finding manner and coordinated to avoid duplicative interviewing;
(8) access to specialized medical evaluations and treatment services for victims of alleged abuse or neglect;
(9) evidence-based, trauma-focused mental health services for children and nonoffending members of the child’s family; and
(10) opportunities for community involvement through a formalized volunteer program dedicated to supporting the center.

(c) The duties prescribed to a center under Subsection (a)(1) do not relieve the department or a law enforcement agency of its duty to investigate a report of abuse or neglect as required by other law.