(a) Based on the memorandum of understanding described by § 161.076, the board shall operate a consolidated communications center to provide information regarding the benefits and services available to veterans of this state, including benefits and services offered by the board and the commission.
(b) In operating the communications center, employees must be knowledgeable about the functions of the center and be able to access information regarding all available veterans benefits and services and shall:
(1) answer the veterans toll-free hotline; and
(2) disseminate to veterans, including newly discharged veterans, information regarding the benefits and services, as appropriate.