Utah Code 63G-25-201. Option to gather feedback

63G-25-201. Option to gather feedback.

(1)	A state agency may gather feedback from members of the public whom the state agency serves to allow the state agency to assess the quality of service the state agency provides and identify areas for improvement.

Complaint: A written statement by the plaintiff stating the wrongs allegedly committed by the defendant.
Person: means :Utah Code 68-3-12.5
State: when applied to the different parts of the United States, includes a state, district, or territory of the United States. See Utah Code 68-3-12.5
state agency: means an executive branch:

(1)	department;

(2)	division; or

(3)

(2)

A state agency that chooses to gather the feedback described in Subsection (1) shall:

(a)

request members of the public evaluate the quality of the following, as applicable:

(i)	programs and services;

(ii)	facilities, including access, location, signs, and cleanliness;

(iii)

staff, including staff courtesy, friendliness, and knowledge;

(iv)	communications, including toll-free telephone access, ability to speak to a live person, and the efficacy of any communications by mail, electronic mail, text message, or mobile application;

(v)	website, including the ease of access to and use of the website, mobile access to the website, and information accessible through the website;

(vi)	complaint handling, including the ease of filing a complaint and the timeliness of a response;

(vii)

timeliness, including wait times for service in person, by phone, by mail, or through a website; and

(viii)

brochures or other printed information, including the accuracy of the information; and

(b)

use one or more of the following methods to gather the feedback:

(i)

a survey;

(ii)	a mobile application;

(iii)

a web application; or

(iv)	another method the state agency determines appropriate.

Enacted by Chapter 319, 2020 General Session

Technically renumbered to avoid duplication of section number also enacted in SB146, Chapter 373.