Florida Regulations 69B-213.130: The Customer Representative’s Authority; Limitations
Current as of: 2024 | Check for updates
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(1) A duly licensed and appointed customer representative may, subject to specific limits set forth in this rule chapter, perform the following functions:
(a) Take insurance applications.
(b) Give quotes.
(c) Interpret policies.
(d) Explain procedures.
(e) Give insurance advice.
(f) Solicit new customers at the agent’s office or by telephone from that office.
(g) Bind new or additional coverages.
(h) A customer representative may perform preliminary work to assist in processing a claim, as by taking claims statements, getting estimates, advising claimants as to procedures, preparing claims paperwork, taking photos, and assembling or ordering claims files. However, a customer representative cannot make or sign the actual substantive determination of the amount of a claim, loss, or damage payable, nor conduct settlement negotiations, make settlement of a claim, or issue or sign claims checks or drafts.
(i) Any other function consistent with assisting agents in the transaction of property and casualty insurance and which is not otherwise prohibited by law or rule of the Department.
(2) All applications and/or binders initiated by the customer representative must be co-signed by the designated supervising agent, unless otherwise delineated in the written instructions conveyed to the customer representative by the designated supervising agent.
(3) A customer representative may not solicit or conduct sales work outside of the agent’s office. The customer representative must work solely at the supervising agent’s principal place of business when doing any work covered by their customer representative license. However, a customer representative may leave the agent’s office for clerical or administrative tasks not requiring licensure, such as taking photos of a car for the agent or going to the post office.
(4) A customer representative can, under the supervision of the supervising agent, and only at that agent’s principal place of business, conduct customer representative work that assists or supports other agents.
(5) A customer representative must always identify himself/herself as a customer representative working for the named agent, and must never make or allow the impression that the customer representative is an agent.
Rulemaking Authority 624.308 FS. Law Implemented 624.307(1), 626.112, 626.7351, 626.7352, 626.7353, 626.7354 FS. History-New 12-19-93, Formerly 4-213.130.
Terms Used In Florida Regulations 69B-213.130
- Settlement: Parties to a lawsuit resolve their difference without having a trial. Settlements often involve the payment of compensation by one party in satisfaction of the other party's claims.
(b) Give quotes.
(c) Interpret policies.
(d) Explain procedures.
(e) Give insurance advice.
(f) Solicit new customers at the agent’s office or by telephone from that office.
(g) Bind new or additional coverages.
(h) A customer representative may perform preliminary work to assist in processing a claim, as by taking claims statements, getting estimates, advising claimants as to procedures, preparing claims paperwork, taking photos, and assembling or ordering claims files. However, a customer representative cannot make or sign the actual substantive determination of the amount of a claim, loss, or damage payable, nor conduct settlement negotiations, make settlement of a claim, or issue or sign claims checks or drafts.
(i) Any other function consistent with assisting agents in the transaction of property and casualty insurance and which is not otherwise prohibited by law or rule of the Department.
(2) All applications and/or binders initiated by the customer representative must be co-signed by the designated supervising agent, unless otherwise delineated in the written instructions conveyed to the customer representative by the designated supervising agent.
(3) A customer representative may not solicit or conduct sales work outside of the agent’s office. The customer representative must work solely at the supervising agent’s principal place of business when doing any work covered by their customer representative license. However, a customer representative may leave the agent’s office for clerical or administrative tasks not requiring licensure, such as taking photos of a car for the agent or going to the post office.
(4) A customer representative can, under the supervision of the supervising agent, and only at that agent’s principal place of business, conduct customer representative work that assists or supports other agents.
(5) A customer representative must always identify himself/herself as a customer representative working for the named agent, and must never make or allow the impression that the customer representative is an agent.
Rulemaking Authority 624.308 FS. Law Implemented 624.307(1), 626.112, 626.7351, 626.7352, 626.7353, 626.7354 FS. History-New 12-19-93, Formerly 4-213.130.