1. An appropriate subject for investigation by the office of ombudsman is an administrative action that might be:

 a. Contrary to law or regulation.
 b. Unreasonable, unfair, oppressive, or inconsistent with the general course of an agency‘s functioning, even though in accordance with law.
 c. Based on a mistake of law or arbitrary in ascertainments of fact.
 d. Based on improper motivation or irrelevant consideration.
 e. Unaccompanied by an adequate statement of reasons.

Terms Used In Iowa Code 2C.11

  • Administrative action: means any policy or action taken by an agency or failure to act pursuant to law. See Iowa Code 2C.1
  • Agency: means all governmental entities, departments, boards, commissions, councils or institutions, and any officer, employee or member thereof acting or purporting to act in the exercise of official duties, but it does not include:
     a. See Iowa Code 2C.1
 2. The ombudsman may also be concerned with strengthening procedures and practices which lessen the risk that objectionable administrative actions will occur.
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