(a) A manufacturer shall use the criteria established in this section to reimburse an authorized dealer for all approved warranty service work performed by the authorized dealer.
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(b) If the technician performing the warranty service work meets the certification standards in the dealership agreement, a manufacturer shall pay to a servicing authorized dealer warranty work labor rates that
(1) are not less than the highest of the following:
(A) the rate the authorized dealer customarily charges to a customer for nonwarranty service work;(B) the manufacturer’s printed flat rate; or(C) the rate established by a flat rate manual for dealers, if the manual is produced for dealers by a nationally respected industry consultant; and(2) include time for clean-up, preparation, diagnosis, disassembly, repair, assembly, testing, and final cleaning as needed to provide a quality result and customer satisfaction.(c) In addition to the payment under (b) of this section, the manufacturer shall reimburse an authorized dealer a minimum of one hour at the authorized dealer’s shop standard labor rate for the administration of each warranty claim.(d) A manufacturer shall reimburse the authorized dealer for product parts in the authorized dealer’s inventory at the current manufacturer’s full suggested retail price.
