A denied boarding benefit (e.g., cash, free ticket coupon) is not a promotional item given by an airline. See the provisions of § 301-10.122 of this chapter when an airline denies you a seat (involuntary) and § 301-10.123 of this chapter when you vacate your seat (voluntary).

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[FTR Amdt. 104, 67 FR 17947, Apr. 12, 2002, as amended by FTR Case 2020-300-1, 87 FR 55706, Sept. 12, 2022]