(a) The Commissioner of Correction shall not use the provision of voice communication service or any other communication service to persons who are in the custody of the commissioner and confined in a correctional facility to supplant in-person contact visits any such person may be eligible to receive.

(b) (1) On and after July 1, 2022, the commissioner shall provide voice communication service to persons who are in the custody of the commissioner and confined in a correctional facility. The commissioner may supplement such voice communication service with any other communication service, including, but not limited to, video communication and electronic mail services. Any such communication service shall be provided free of charge to such persons and any communication, whether initiated or received through any such service, shall be free of charge to the person initiating or receiving the communication.

(2) Each person in the custody of the commissioner and confined in a correctional facility shall be eligible to use the voice communication service described in subdivision (1) of this subsection for at least ninety minutes on each day of such person’s confinement, provided the provisions of this subdivision shall not be interpreted to interfere with the standard operations of the facility in which such person is confined.

(c) On and after July 1, 2022, the state shall not receive revenue for the provision of any communication service to any person in the custody of the commissioner and confined in a correctional facility.