(a) A dental plan organization shall establish and maintain a complaint system to provide reasonable procedures for the resolution of written complaints initiated by enrollees concerning dental plan services. The dental plan organization shall maintain records of all written complaints initiated by enrollees.

Terms Used In Connecticut General Statutes 38a-584

  • Commissioner: means the Insurance Commissioner. See Connecticut General Statutes 38a-1
  • Complaint: A written statement by the plaintiff stating the wrongs allegedly committed by the defendant.

(b) The commissioner may examine the complaint system of any dental plan organization, and if he determines that the system is not adequate he may require a revision of the complaint system.