(1) Each utility shall maintain a record of all complaints received. Each record shall show the name and address of the complainant; the nature of the complaint; the date received; the result of any investigation; the disposition of the complaint; and the date of disposition. The word “”complaint”” as used in this rule is defined in subsection 25-30.355(2), F.A.C.
    (2) Notwithstanding the requirements of Fl. Admin. Code R. 25-30.110(1)(a), utilities shall maintain a record of each complaint for a minimum of five years from the date of receipt and shall provide a copy of records of complaints to the Commission upon Commission staff’s request. Documentation relating to customer complaints processed under Fl. Admin. Code R. 25-22.032, shall be retained as set forth in Fl. Admin. Code R. 25-22.032(10)(a)
Rulemaking Authority 350.127(2), 367.0812(5), 367.121(1) FS. Law Implemented 367.0812(1), 367.111, 367.121(1) FS. History-New 9-12-74, Formerly 25-10.30, 25-10.030, Amended 11-10-86, 6-21-18.