(1) The utility shall make a full and prompt investigation of all customer complaints and other service requests. The word “”complaints”” as used in this rule shall be construed to mean substantial objection made to a utility by a customer as to its charges, facilities, or service, the disposal of which complaint requires investigation or analysis. Each utility shall provide a means of receiving and promptly responding to emergency calls on a 24-hour per day basis.

Terms Used In Florida Regulations 25-6.094

  • Complaint: A written statement by the plaintiff stating the wrongs allegedly committed by the defendant.
    (2) Reports of electrical conditions wherein property damage or personal injury is reasonably foreseeable are to be considered as emergencies requiring immediate attention commensurate with ability to provide performance in situations resulting from acts of God.
Rulemaking Authority Florida Statutes § 366.05(1), 350.127(2) FS. Law Implemented 366.03, 366.05(1) FS. History-New 7-29-69, Amended 12-15-85, Formerly 25-6.94.