Florida Regulations 25-7.080: Complaints – Service Requests
Current as of: 2024 | Check for updates
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(1) The utility shall make a full and prompt investigation of all customer complaints and other service requests. The word “”complaint”” as used in this rule shall be construed to mean substantial objection made to a utility by a customer as to its charges, facilities, or service, the disposal of which complaint requires investigation or analysis.
(2) Reports of gas leaks are to be considered as emergencies requiring immediate attention.
Rulemaking Authority Florida Statutes § 366.05(1). Law Implemented 366.05(1), 366.06(2) FS. History-New 1-8-75, Repromulgated 5-4-75, Formerly 25-7.80.
Terms Used In Florida Regulations 25-7.080
- Complaint: A written statement by the plaintiff stating the wrongs allegedly committed by the defendant.
Rulemaking Authority Florida Statutes § 366.05(1). Law Implemented 366.05(1), 366.06(2) FS. History-New 1-8-75, Repromulgated 5-4-75, Formerly 25-7.80.