Florida Statutes 636.038 – Complaint system; annual report
Current as of: 2023 | Check for updates
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Terms Used In Florida Statutes 636.038
- Complaint: A written statement by the plaintiff stating the wrongs allegedly committed by the defendant.
(1) Every prepaid limited health service organization must establish and maintain a complaint system providing reasonable procedures for resolving written complaints initiated by enrollees and providers. This section does not preclude an enrollee or a provider from filing a complaint with the department or office or limit the department’s or office’s ability to investigate such complaints.
(2) Every prepaid limited health service organization shall report annually to the department and office the total number of grievances handled, a categorization of the cases underlying the grievances, and the final disposition of the grievances.