1. The board shall keep an information file about each complaint filed with the board. The board’s information file shall be kept current and contain a record for each complaint of:

(1) All persons contacted in relation to the complaint;

Terms Used In Missouri Laws 324.162

  • Complaint: A written statement by the plaintiff stating the wrongs allegedly committed by the defendant.
  • person: may extend and be applied to bodies politic and corporate, and to partnerships and other unincorporated associations. See Missouri Laws 1.020

(2) A summary of findings made at each step of the complaint process;

(3) An explanation of the legal basis and reason for a complaint that is dismissed; and

(4) Other relevant information.

2. If a written complaint is filed with the board that the board has authority to resolve, the board, at least as frequently as quarterly and until final disposition of the complaint, shall notify the parties to the complaint of the status of the complaint unless the notice would jeopardize an ongoing investigation.

3. The board shall adopt by rule a form to standardize information concerning complaints made to the board. The board shall prescribe by rule information to be provided to a person when the person files a complaint with the board.

4. The board shall provide reasonable assistance to a person who wishes to file a complaint with the board.

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