(a) The board by rule shall adopt procedures governing:
(1) informal disposition of a contested case under Section 2001.056, Government Code; and
(2) an informal proceeding held in compliance with Section 2001.054, Government Code.
(b) Rules adopted under this section must require that:
(1) not later than the 180th day after the date the board’s official investigation of a complaint is commenced, the board schedule an informal settlement conference unless good cause is shown by the board for not scheduling the conference by that date;
(2) the board give notice to the license holder of the time and place of the conference not later than the 45th day before the date the conference is held;
(3) the complainant and the license holder be provided an opportunity to be heard;
(4) the board’s legal counsel or a representative of the attorney general be present to advise the board or the board’s staff; and
(5) a member of the board’s staff be at the conference to present the facts the staff reasonably believes the board could prove at a hearing by competent evidence or qualified witnesses.

(c) The license holder is entitled at the conference to:
(1) reply to the staff’s presentation; and
(2) present the facts the license holder reasonably believes the license holder could prove at a hearing by competent evidence or qualified witnesses.
(d) After ample time is given for the presentations, the informal settlement conference panel shall recommend that the investigation be closed or make a recommendation regarding the disposition of the case in the absence of a hearing under applicable law concerning contested cases.
(e) The board shall prioritize scheduling an informal settlement conference in accordance with Subsection (b)(1) to resolve a complaint against a license holder who has previously been the subject of disciplinary action by the board.
(f) A notice under Subsection (b)(2) must be accompanied by a written statement of the nature of the allegations and the information the board intends to use at the informal settlement conference. If the board does not provide the statement or information at that time, the license holder may use that failure as grounds for rescheduling the conference. If the complaint includes an allegation that the license holder has violated the standard of care in the practice of dentistry or dental hygiene, the notice must include a copy of the report by the expert reviewer. The license holder must provide to the board the license holder’s rebuttal not later than the 15th day before the date of the conference in order for that information to be considered at the conference.
(g) The board by rule shall define circumstances constituting good cause for purposes of Subsection (b)(1), including:
(1) an expert reviewer’s delinquency in reviewing and submitting a report to the board under Section 255.0067;
(2) a temporary suspension of the license holder’s license under Section 263.004; or
(3) the filing of a contested case against the license holder with the State Office of Administrative Hearings.
(h) The board by rule shall define circumstances constituting good cause to grant a request by a license holder for a continuance of the informal settlement conference.
(i) Information presented by the board or board staff in an informal settlement conference is confidential and not subject to disclosure under Chapter 552, Government Code.
(j) On request by the license holder under review, the board shall make a recording of the informal settlement conference proceeding. The recording is a part of the investigative file and may not be released to a third party unless authorized under this subtitle. The board may charge the license holder a fee to cover the cost of recording the proceeding.
(k) The board shall provide a copy of the recording to the license holder on the license holder’s request.