(a)

Terms Used In Tennessee Code 7-86-107

  • Communications service: means a service that:
    (A) Is capable of contacting and has been enabled to contact a public safety answering point (PSAP) via a 911 network by entering or dialing the digits 911. See Tennessee Code 7-86-103
  • Direct dispatch method: means a 911 service in which a public service answering point, upon receipt of a telephone request for emergency services, provides for the dispatch of appropriate emergency service units and a decision as to the proper action to be taken. See Tennessee Code 7-86-103
  • District: means any emergency communications district created pursuant to this part. See Tennessee Code 7-86-103
  • Public safety emergency services provider: means any municipality or county government that provides emergency services to the public. See Tennessee Code 7-86-103
  • Relay method: means a 911 service in which a public safety answering point, upon receipt of a telephone request for emergency services, notes the pertinent information from the caller and relays such information to the appropriate public safety agency or other agencies or other providers of emergency service for dispatch of an emergency unit. See Tennessee Code 7-86-103
  • Service supplier: means any person, corporation or entity providing exchange telephone service to any service user. See Tennessee Code 7-86-103
  • Transfer method: means a 911 service in which a public safety answering point, upon receipt of a telephone request for emergency services, directly transfers such request to an appropriate public safety agency or other provider of emergency services. See Tennessee Code 7-86-103
(1) The board of directors of the district shall create an emergency communications service designed to have the capability of utilizing at least one (1) of the following three (3) methods in response to emergency calls:

(A) Direct dispatch method;
(B) Relay method; or
(C) Transfer method.
(2) The board of directors of the district shall elect the method that it determines to be the most feasible for the district.
(b) Each public safety emergency services provider retains the right to dispatch its own services, unless a voluntary agreement is made between such provider and the board of directors of the emergency communications district.
(c) The primary emergency telephone number is the digits “911”.
(d) The board of directors has the authority to subscribe to the appropriate telephone services from the service supplier.
(e) The involved agencies may maintain a separate secondary backup number and shall maintain a separate number for nonemergency telephone calls.
(f) No service supplier shall be required to provide 911 service if the equipment for such service is not available.
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