2023 New Jersey Statutes 48:5A-26. Designation of municipal “complaint officer;” Office of CATV for system-wide franchises
b. Any municipality may, in lieu of complying with the terms of subsection a. of this section, provide in the ordinance issuing its municipal consent that complaints by local subscribers to cable television reception service shall be filed directly with the office, which shall thereupon be deemed the “complaint officer” for purposes of this section.
c. Each CATV company receiving a municipal consent or a system-wide franchise issued pursuant to P.L.1972, c.186 (C. 48:5A-1 et seq.), shall provide to each subscriber to its cable television reception service, at the time that person becomes a subscriber and at least once in each calendar year thereafter while that person remains a subscriber, in a form approved by the director, information as to the identity of the “complaint officer,” which for system-wide franchises shall be the Office of Cable Television, the identity and location of the local business office or agent required under subsection d. of this section, and the procedure to be followed in making and pursuing complaints to the “complaint officer” or the office pursuant to this section.
d. A municipal consent or system-wide franchise issued pursuant to P.L.1972, c.186 (C. 48:5A-1 et seq.) shall require that the CATV company to which it is issued shall maintain local business offices or agents, for the purpose of receiving, investigating and resolving all complaints regarding the quality of service, equipment malfunctions, and similar matters.
L.1972,c.186,s.26; amended 2006, c.83, s.21.