(1) The secretary may, on his or her own initiative or in response to a complaint, make a reasonable and necessary investigation within or outside of this state and gather evidence concerning a person who violated, allegedly violated, or is about to violate this act, a rule promulgated under this act, or an order issued under this act or concerning whether a notary public is in compliance with this act, a rule promulgated under this act, or an order issued under this act.

  (2) A person may file a complaint against a notary public with the secretary. A complaint shall be made in a format prescribed by the secretary and contain all of the following:

  (a) The complainant’s name, address, and telephone number.

  (b) The complainant’s signature and the date the complaint was signed.

  (c) A complete statement describing the basis for the complaint.

  (d) The actual record that is the basis for the complaint or a copy, photocopy, or other replica of the record.

  (3) The secretary may investigate compliance with this act, the rules promulgated under it, or an order issued under it by examination of a notary public’s records, contracts, and other pertinent records or information that relate to the official acts of the notary public.