(1) A complaint made to the Oregon Health Authority against a coordinated care organization for a violation of ORS § 415.012 to 415.430 or rules adopted pursuant to ORS § 415.011, and the record of the complaint, is confidential and may not be disclosed except as provided in ORS § 413.175 or 414.607. The complaint, and the record of the complaint, may not be used in any action, suit or proceeding except to the extent the authority considers necessary in prosecuting apparent violations of ORS § 415.012 to 415.430, rules adopted pursuant to ORS § 415.011 or other law.

Ask a legal question, get an answer ASAP!
Click here to chat with a lawyer about your rights.

(2) Data gathered pursuant to an investigation by the authority of a complaint is confidential, may not be disclosed except as provided in ORS § 413.175 and 414.607 and may not be used in any action, suit or proceeding except to the extent the authority considers necessary in investigating or prosecuting apparent violations of ORS § 415.012 to 415.430, rules adopted pursuant to ORS § 415.011 or other law.

(3) Notwithstanding subsections (1) and (2) of this section, the authority shall establish by rule a method for publishing an annual statistical report containing the coordinated care organization’s name and the number, percentage, type and disposition of complaints the authority receives against each coordinated care organization that contracts with the authority. [2019 c.478 § 12]