Montana Code 53-1-711. Scope of 2-1-1 service
53-1-711. Scope of 2-1-1 service. (1) The statewide 2-1-1 system shall ensure provision of services in all counties of the state.
Terms Used In Montana Code 53-1-711
- Department: means the department of public health and human services. See Montana Code 53-1-703
- State: when applied to the different parts of the United States, includes the District of Columbia and the territories. See Montana Code 1-1-201
- Usage: means a reasonable and lawful public custom concerning transactions of the same nature as those which are to be affected thereby, existing at the place where the obligation is to be performed, and either known to the parties or so well established, general, and uniform that the parties must be presumed to have acted with reference thereto. See Montana Code 1-1-206
(2)The statewide 2-1-1 system must be administered by the department. The department shall approve a strategic plan for service delivery and divide the state into no more than eight regions.
(3)The statewide 2-1-1 system shall ensure that all approved 2-1-1 service providers provide the following scope of service:
(a)provide information and referral services to each inquirer for the inquirer’s designated geographic area through well-trained staff or volunteers who are knowledgeable about local resources;
(b)create and maintain a database of community resources and referrals for the service provider’s designated geographic area;
(c)provide appropriate services to crisis callers, which include stabilization or safety assessment and connection to further resources such as crisis lines, domestic violence shelters, and rape victim advocates;
(d)provide information to the department regarding 2-1-1 service usage, including data on callers, service needs, and resource gaps;
(e)provide support to community and disaster and emergency services providers in the case of a disaster or emergency; and
(f)participate in any publicity plan for the statewide 2-1-1 system in Montana.