Terms Used In Texas Insurance Code 521.003

  • Complaint: A written statement by the plaintiff stating the wrongs allegedly committed by the defendant.
  • Written: includes any representation of words, letters, symbols, or figures. See Texas Government Code 311.005

If a written complaint is filed with the department, the department, at least quarterly and until final disposition of the complaint, shall notify each party to the complaint of the complaint’s status unless the notice would jeopardize an undercover investigation.