Public transit: means regular, continuing, shared-ride, surface transportation services that are open to the general public or open to a segment of the general public defined by age, disability, or low income. See Utah Code 17B-2a-802
Public transit district: means a special district that provides public transit services. See Utah Code 17B-2a-802
(a)
The board of trustees of a large public transit district shall create and employ an office of constituent services.
(b)
The duties of the office of constituent services described in Subsection (1)(a) shall include:
(i)
establishing a central call number to hear and respond to complaints, requests, comments, concerns, and other communications from customers and citizens within the district;
(ii)
keeping a log of the complaints, comments, concerns, and other communications from customers and citizens within the district; and
(iii)
reporting complaints, comments, concerns, and other communications to management and to the local advisory council created in Section 17B-2a-808.2.
(2)
(a)
A large public transit district shall create and employ an office of coordinated mobility.
(b)
The duties of the office of coordinated mobility shall include:
(i)
establishing a central call number to facilitate human services transportation;
(ii)
coordinating all human services transportation needs within the public transit district;
(iii)
receiving requests and other communications regarding human services transportation;
(iv)
receiving requests and other communications regarding vans, buses, and other vehicles available for use from the public transit district to maximize the utility of and investment in those vehicles; and
(v)
supporting local efforts and applications for additional funding.
