(a) A state agency subject to this subchapter shall establish by rule a complaint procedure through which a permit applicant can:
(1) complain directly to the chief administrator of the agency if the agency exceeds the established period for processing permits; and
(2) request a timely resolution of any dispute arising from the delay.
(b) The rules must provide for the reimbursement of all filing fees paid by the applicant for a permit application if the chief administrator of the state agency determines that:
(1) the agency exceeded the established period for permit processing; and
(2) the agency did not establish good cause for exceeding the established period.